Talk: Empathy in a remote world

60 minutes | 18h20 UTC | Main Stage

You are biased. We *all* are. It’s completely normal and a part of ourselves that we need to not only accept, but also acknowledge. Those biases are based out of our life experiences: upbringing, education, political ideologies, our social circles and so many other factors. In the current state of the world, our biases can potentially be even stronger since we spend less time around people different than us and more communicating through a computer screen. This new remote and hybrid culture can either further the divisions among us or help us be more understanding, garner greater perspective and be more connected to one another. How is that possible? With empathy.

This talk helps audiences define empathy on their own terms in order to engage it better with others. Most importantly, audiences will be able to identify the tools needed to create a culture of empathy – where perspective taking and understanding are the central themes in every aspect of work – on their remote, hybrid and in person teams.

About Sharon

Empathy + Inclusion Expert

Sharon Steed is an international keynote speaker, author and founder of Communilogue, a corporate empathy and communications consultancy. She is a subject matter expert on empathy at work, helping teams revolutionize the way they communicate, collaborate and approach diversity and inclusion by engaging empathy.

Sharon has spoken at companies and conferences in 17 countries spanning five continents, with a focus on improving team communication and collaboration through engaging empathy and vulnerability as a professional asset. She has given a TEDx talk on empowering insecurities.

A lifelong stutterer, Sharon uses her speech impediment to both teach what empathy is and to inspire audiences to engage in empathy actions daily. An author and course instructor for O’Reilly Media, Inc., her eBook Empathy at Work is available in the O’Reilly library. Sharon’s LinkedIn Learning course “Communicating With Empathy” has been translated to Portuguese, Farsi, French and Chinese and has over 450,000 views. An Illinois, USA native, she currently lives in Pennsylvania, USA.

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Sharon Steed

Empathy + Inclusion Expert